Commercial Operations Manager
We are looking for a Commercial Operations Manager to join our busy Supply Team on a full time, permanent basis.
About you….
As someone who is comfortable with the need for both strategic thinking and the pace to get things done, you are looking to move into a highly commercially focussed operational improvement role. Thriving in a trading environment you will relish the opportunity to take ownership of an exciting improvement journey.
You are an energetic, inquisitive problem solver who can act without being told what to do, inspired to challenge the status quo and transform the Supply Operational and Trading functions. You are clear on objectives, use your time and resources wisely to deliver tangible results.
You have a proven history of identifying and delivering business value through change management and have the experience and skills to help strengthen supplier commercial propositions. You are a quick learner and logical thinker; you know what it takes to drive performance in a customer focussed culture which is reliant on maximising supplier commitment and engagement.
You are motivated by change; data driven results and also recognise the value of excellent supplier relationships in unlocking trading optimisation. You are resilient and used to working in a small but niche team who would benefit from coaching, development and strong leadership.
As Commercial Operations Manager, you will…
- Own the transformation and professionalization of the Supply functions with a clear future approach of how we continue to move forward
- Lead, coach and develop the Trading team and Supply Resolutions Manager
- Advocate a collaborative cross departmental culture
- Promote proactive, supportive communications both internally and externally, championing a ‘can do’, solutions driven team ethos
- Develop & deliver commercial / contractual propositions to support drive profitable growth
- Create breadth and depth of Supply knowledge across the team and alignment to business goals
- Take full ownership for supporting positive and lucrative supplier relationships delivering the best value for our customers
- Ensure supplier queries and amendments are responded to swiftly
- Be accountable for the achievement of internal and external SLAs for supply resolutions
- Identify process waste, admin dependency and streamline the Supply functions to focus on value-add activities
- Identify and deliver revenue opportunities
- Use data and KPI metrics to identify and scope further areas for improvement initiatives
- Be responsible for ensuring timely weekly/monthly reporting on KPIs, board updates, all hands, supplier reviews
- Build and maintain standardized processes supported by SOPs
- Ensure solutions are adaptable with the ambition of the business and plan for seasonal capacity flex
- Scope and drive technical solutions to advance supplier propositions and create business / customer value
You will be responsible for…
- The development and success of our Supply Operations Team
- Maintaining positive and lucrative supplier relationships delivering the best value for our customers
- Driving strong performance across our operational KPIs
- Identifying opportunities to streamline the operations and enhance communications
- Promoting the depth of knowledge and supplier insight within the team
- Scoping, project managing and delivering key improvement projects
- Working with the wider business to ensure the best solutions are reached for both Suppliers and Customers
- Supporting the CS Manager to find the best solutions for our customer with the Supply base
- Collating supplier insight and feeding back to the business and wider Supply Team to support strategic and tactical discussions and decisions
- Advocating and protecting the external and excellent reputation of the business’ brand
- Actively pursuing new propositions and innovative ways to increase supplier engagement
Your success will be measured by…
- Delivery of the supply budget in terms of commission and ‘shop’ revenue
- Visibility of resource capacity and effectiveness
- Documentation of processes and knowledge base
- Pareto analysis of Supply Resolution drivers
- Team performance against KPIs & delivery of their personal objectives
- Supplier NPS score
- Improved Supplier density and engagement
You’ll definitely have…
- A ‘can do’, confident, friendly, solutions driven approach
- A natural curiosity and a willingness to teach and encourage
- 3+ years leadership experience and a thirst for developing talent
- Successful track record in operational / process change management
- Demonstrable history of successful supplier relationship management
- Highly numerate, comfortable processing large amounts of data with exceptional attention to detail
- Experienced in establishing, managing & reporting on KPIs
- The ability to communicate at all levels and influence key stakeholders
Nice to have…
- Understanding/experience within domestic energy supply
- Platform business experience or similar where you have influenced supplier behaviours
- Qualification in Continuous improvement / change management
- CIPS qualification
The reward…
- Salary: Circa £40,000 – £45,000 per annum
- Discretionary bonus: Up to 10% of your salary
- Healthcare: Bupa Private Healthcare (on completion of probation)
- Pension: Company and personal contribution (on completion of probation)
- Holiday: 25 days per annum plus bank holidays
- Gym: Subsidised gym membership (on completion of probation)
- Perks at Work savings & discount website
- Free weekly fitness class
- Life Insurance 4 x salary
- Salary Sacrifice: Electric Car Scheme and Cycle2Work
Location…
This role will be hybrid with the expectation of 2-3 days per week in the office at St Ives, Cambridgeshire with occasional UK travel to visit suppliers.
Apply…
To apply please send your CV to: jobs@boilerjuice.com
At the time of starting employment, the successful candidate must have the right to work in the UK.
