Job Specification – Customer Services Advisor (Weekends)
Boilerjuice is a UK-based ecommerce energy site. We are looking for a Customer Services Advisor (weekends only), reporting to our Customer Services Manager, you will be working with all the departmental teams within Boiler Juice.
The successful applicants must be able to demonstrate the ability to work under pressure and to be a team player; possess excellent verbal, written and interpersonal skills, demonstrate the ability to listen to customer objections, analyse problems and be able to manage multiple tasks.
Previous experience of a customer services role would be advantageous but not essential.
Working as a customer services advisor, your duties will include receiving and processing telephone orders, transfers, refunds and order queries from customers and responding to correspondence via email and Live Chat, communicating with our suppliers and internal departments, and accurate record keeping and complaint resolution.
Although you may not have heard of Boilerjuice, we are an established company with a proven business model and a solid customer base. We are different from a lot of other ecommerce businesses because the logistics for delivering domestic heating oil are a bit more complicated than for many other products you can buy online!
We are investing for further growth, but this is not just scaling up to do more-of-the-same. We are also creating new products that combine Internet-of-Things with smart data analysis to change the way a market works.
Whilst we’re excited about what we do, we like to think we’re relatively down-to-earth. We don’t have a big hierarchy, a special dress code, or a company song about heating oil.
For the 1.5 million UK homes who depend on oil for heating and hot water, Boilerjuice makes life easier. We help hundreds of thousands of them get a better price and a more convenient service by connecting them impartially with nearly all the suppliers in the market.
We provide a valuable service and this, coupled with our excellent customer services means that we have high levels of loyalty and have opportunities to extend our relationship.
The business is profitable and is investing for growth; through increased market share in the UK, product enhancement and international expansion.
As part of your Customer Services Advisor Role you will:
You’ll have …
The reward …
Location – this role will be based in our office in St Ives